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CHANGE, CANCELLATION and NO SHOW POLICY
A late change fee will be charged to all transfer or hourly
reservations changed or cancelled within the minimum stated time
and prior to the scheduled pick up time in the city of service.
Similarly a late cancellation fee, corresponding to the
applicable base transfer rate applies, and for hourly service,
the change or late cancellation fee is equal to the hourly
minimum.
This hourly minimum applies to all reservations where the pick
up location is within a radius of 20 miles / 30 km from the
local main city area or its close suburb, when ever Edward
Limousines or its representative has a garage / a base
there. The local main city area is defined as within 20 miles /
30 km of the city center. All services outside the local main
city area may be assessed the actual drive time to/from the
pick-up location from Edward Limousines or its
representative’s garage or base, plus the applicable extra miles
or km charge to and from garage or base, corresponding to the
type of vehicle used.
A no show fee equal to the hourly minimum or base transfer, as
applicable, for the confirmed vehicle plus airport fee, fuel
surcharge, tolls, and parking, if applicable, will apply should
the passenger fail to cancel or meet the chauffeur at the
designated pick up location for all reservations. To avoid a
no show fee, please make sure you call our international
operational center at +33 153 669 515 before leaving
your pick-up location, in case you experience some difficulty
locating your chauffeur. Leaving the pick-up location without
notifying Edward Limousines will result in a no-show fee.
To avoid either a late cancellation or no show fee, the
reservation(s) must be cancelled in accordance with our
cancellation policy, i.e. for sedans and vans more than 24 hours
prior to the local booking time for North America and Western
Europe, more than 48 hours for the rest of the world. For
mini-coaches, coaches and specialty vehicles, please consult us,
as the cancellation period may be extended and may vary from one
location to another.
All changes must be notified in a written form and are subject
to a written acknowledgement from the part of Edward Limousines
to be taken into consideration. Within that 24 or 48 hour period
when the cancellation
NB: All “Special Event” Change and Cancellation Policies
supersede standard Change and Cancellation Policies.
GARAGE TO GARAGE / BASE TO BASE CHARGE
Garage-to-Garage or Base-to-Base charges are calculated by
applying the applicable hourly rate starting from the time the
chauffeur departs the garage to begin the service till the time
when the chauffeur ends the service and returns to the garage.
Please double check with us the minimum of billable hours
applicable according to your destination and the type of service
required. Please be aware that the actual billable hours may
exceed the minimum hourly which may have been provided in the
estimate you might have required. Beyond the radius of 20 miles
/ 30 km from Garage or Base, a kilometer charge will most likely
apply.
WAIT TIME
1. Arrival Airport Transfers
Wait time is charged for airport arrival transfers after a grace
period which may vary from 15 to 30 minutes, according to the
location:
- from the time of landing on transatlantic or intercontinental
flights
- from the Estimated Time of Arrival (ETA) on national and
continental flights
Beyond the grace period, wait time beyond fifteen (15) or thirty
(30) minutes will incur the transfer base charge plus the hourly
charge prorated per increments of thirty (30) minutes.
2. On all other occurrences, the grace period is of fifteen (15)
minutes, and wait time will be charged by increments of thirty
(30) minutes.
EXTRA STOPS
Customers are allowed to make as many stops along the way as
they require. Each stop will be charged beyond the transfer rate
at the hourly applicable rate plus applicable extra miles or km
if applicable. Kindly try to inform us ahead of time about your
itinerary, for logistics reasons, so that we may plan ahead and
keep your car and chauffeur available for you, as per your
requirements.
INCIDENTALS
Certain charges that are in addition to base rates. This
includes when applicable, chauffeur’s meals and hotel, extra
greeter fee, parking, port fee, telephone and tolls, entry
tickets, as well as any other special request or out of the
pocket expenses.
RATE ESTIMATE
Rates quoted prior to service are only an initial estimate of
the cost of services reserved, based on the information provided
at the time of the initial enquiry. Variables such as wait time,
extra hours and distance, night surcharge, Sunday and local
Holiday surcharge and/or additional services rendered may change
the final price.
EXCHANGE RATE
Any quoted rate is based on the exchange rate in effect at the
time of booking. The final bill will be calculated using the
exchange rate in effect at the time of billing.
LOST OR MISPLACED ITEMS
Neither Edward Limousines, nor its representatives, employees,
subsidiaries, partners, vendors or subcontractors assume any
liability for any lost or misplaced personal property or any
other items.
LIABILITY
Neither Edward Limousines, nor its representatives, employees,
subsidiaries, partners, vendors or subcontractors assume any
liability for any delay due to traffic, road conditions, car
breakdown, strikes and demonstrations, weather conditions, acts
of terrorism or war which may cause any delay and may result in
one or several passenger(s) being late or missing their flights
or any appointment they may have.
Edward Limousines, its representatives, employees, subsidiaries,
partners, vendors or subcontractors will perform the mission
assigned to them with a sincere and earnest desire to satisfy
our customers. In case, Edward Limousines, or any of its
representatives, employees, subsidiaries, partners, vendors or
subcontractors were proven to be at fault by not having
performed or performed negligently the service assigned to them,
the maximum financial liability incurred will not in any case
exceed the amount to be charged for the service ordered which
was not delivered or deliberately not delivered properly
according to common and fair practices.
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